Order Processing

Preparation begins after payment verification. Business days exclude weekends and applicable holidays.

Estimated U.S. Delivery

Processing and transit are separate. Arrival dates are estimates, not guarantees.

If buying for a departure date, allow time for both stages. Airport or hotel imagery does not mean an item can be delivered before a particular trip.

Shipping Charges

Checkout shows available services and costs before payment.

Fulfillment & Origin

Fulfillment locations vary. Orders may arrive in separate parcels.

Compare each delivered travel set with its shipment notice before reporting missing pieces.

Tracking

Available tracking is emailed after dispatch. Initial carrier scans can take time.

Address Changes

Request corrections immediately. Changes are not guaranteed; customer address errors may incur reasonable reshipping costs.

For hotel delivery, confirm the hotel’s acceptance arrangements and provide the guest details it requires. Do not assume a property will hold a parcel beyond your stay.

Special Addresses

PO boxes, APO/FPO addresses, and territories depend on checkout availability.

Delayed Tracking

Contact us about prolonged delays so we can investigate.

Lost Shipments

Confirmed loss receives an appropriate remedy after review.

Delivered but Missing

Check nearby delivery locations, then contact us. Delivered status does not bar investigation.

Damaged or Incorrect Orders

Report problems with relevant evidence. Confirmed store errors receive remedies without additional error-related costs.

Photograph damaged seams, fastenings, or set contents as applicable. Keep the packaging until support provides guidance.

International Delivery & Import Costs

Other destinations depend on checkout. Recipients pay applicable import costs unless expressly included.